Upload your calls and Rumlin turns them into objective performance data in minutes: the themes, scores and coaching opportunities inside every one.
So you can stop listening and start acting.
30 days free. No credit card required.
Rumlin helps operational leaders understand what is happening across sales and customer support calls at scale. We extract recurring themes, score performance against your playbooks, and surface where targeted coaching will move the metrics that matter.
Most teams only review a small fraction of conversations. Rumlin gives you a clear, ongoing view of where execution is drifting and what to fix first.
Manual QA only covers a small sample of calls. Critical issues and winning patterns stay hidden for too long.
Even with strong playbooks, execution drifts across teams and managers without objective, shared scorecard data.
Teams often identify problems after pipeline, retention, or CSAT metrics are already impacted.
Rumlin turns raw conversations into operational signals your leaders can act on every week.
Theme extraction, scorecards, and coaching work together to improve consistency and outcomes.
Every call is automatically transcribed and analysed to surface recurring themes, critical moments, and talk patterns across teams.
Performance is scored against your custom scorecards so leaders can see where execution is strong, where it drifts, and where to intervene first.
Managers get precise, data-backed recommendations so coaching targets real operational gaps instead of generic training.
Align Customer Success, Sales, and Enablement around what is actually happening in customer conversations and what to fix next.
Give CSMs churn signals, escalation triggers, and health score inputs from every customer call — and evidence-backed QBR preparation instead of anecdotes.
Spot pipeline risk patterns and objection trends before they hit conversion.
Track scorecard drift, reinforce standards, and improve ramp consistency.
Get weekly clarity on the highest-impact issues across revenue and support workflows.
Customer Success Managers upload customer call recordings and Rumlin transcribes them automatically, extracts recurring themes, and scores each conversation against the team's playbook. CSMs use the results to spot churn signals, prepare for QBRs, and prioritise renewal conversations without listening to every call. Analysis is available within minutes of upload.
Yes. Rumlin scores every call against custom scorecards built from your own playbook, so you can see where execution matches your methodology and where it drifts. Scores are tracked by team and by CSM over time, giving leaders objective data for coaching, QA, and renewal risk reviews.
Rumlin analyses every transcribed call for escalation triggers, repeated friction points, and negative sentiment patterns that typically precede churn. These signals are surfaced as themes and key moments, so Customer Success teams see renewal risk building across accounts before it appears in health scores or CSAT metrics.
Yes. Rumlin analyses high-volume consumer calls as well as B2B conversations. Contact centres, booking lines, and consumer sales teams use it to transcribe every call, surface the themes behind complaints and repeat contacts, and score agents against quality and compliance standards — coverage that manual QA sampling cannot reach.
Rumlin returns a full transcript, theme analysis, and scorecard results within minutes of upload. There is no integration work required to start: you can upload your first call on the free 30-day trial, with no credit card required, and see the analysis the same day.
Yes. Rumlin provides a REST API for uploading calls and retrieving results programmatically, and a Zapier integration that connects to over 5,000 apps, including cloud storage and meeting-recording tools. Teams can also upload recordings directly through the dashboard with no integration work at all.
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