Meet Rumlin: Conversation intelligence for operational leaders
Rumlin helps operational leaders understand what is happening across sales and customer support calls at scale. We extract recurring themes, score performance against your playbooks, and surface where targeted coaching will move the metrics that matter.
AI-Powered Analysis
Custom Scorecards
Scalable Coaching
Operational blind spots create avoidable risk
Most teams only review a small fraction of conversations. Rumlin gives you a clear, ongoing view of where execution is drifting and what to fix first.
No visibility at scale
Manual QA only covers a small sample of calls. Critical issues and winning patterns stay hidden for too long.
Inconsistent execution
Even with strong playbooks, execution drifts across teams and managers without objective, shared scorecard data.
Slow corrective action
Teams often identify problems after pipeline, retention, or CSAT metrics are already impacted.
Run better operations with a clear decision system
Rumlin turns raw conversations into operational signals your leaders can act on every week.
Theme extraction, scorecards, and coaching work together to improve consistency and outcomes.
Understand what customers are telling you
Every call is automatically transcribed and analysed to surface recurring themes, critical moments, and talk patterns across teams.
- Automatic transcription with high accuracy
- Theme extraction across sales and support conversations
- Key moment detection for escalation and handoff risk
Track execution against your playbook
Performance is scored against your custom scorecards so leaders can see where execution is strong, where it drifts, and where to intervene first.
- Custom scoring templates for your methodology
- Scorecard trends by team, segment, and workflow
- Clear priorities for QA, enablement, and frontline managers
Turn insight into focused action
Managers get precise, data-backed recommendations so coaching targets real operational gaps instead of generic training.
- Personalised coaching recommendations by call pattern
- Track impact over time by team and manager
- Scale winning behaviours across the organization
Run operations with conversation intelligence
Align Sales, Support, and Enablement around what is actually happening in customer conversations and what to fix next.
Sales Ops
Spot pipeline risk patterns and objection trends before they hit conversion.
Support Ops
Identify root-cause drivers, escalation triggers, and repeat friction points.
Enablement
Track scorecard drift, reinforce standards, and improve ramp consistency.
Leadership
Get weekly clarity on the highest-impact issues across revenue and support workflows.
From call noise to clear operating priorities
- Top recurring themes this week
- Where scorecard performance is drifting
- Which teams and managers need intervention now
See what your calls are telling you
Get a live walkthrough focused on Sales and Support operations, QA, and enablement workflows.