This website is operated by Rumlin Limited.
By logging onto and registering on our website, we may make available to you certain services as more particularly set out on the website.
The terms and conditions set out below apply to your use of the website. Where you purchase any service(s) from Rumlin, such purchase will be governed by our Services Agreement. Details of the Services Agreement are available upon request from [email protected]. Normally the Services Agreement is signed by Rumlin Limited and you, but should no agreement be signed (whether manually or electronically), where you accept delivery of any services from Rumlin Limited, the terms of the Services Agreement shall be deemed to apply to delivery of the services that we provide to you and to any other services purchased by you from Rumlin Limited (together, "the Services").
If you use our website or buy any Services from our site you agree to be bound by these terms and conditions and the Services Agreement. The Service Agreement terms and conditions are the only terms and conditions applicable to the provision of the Services. No other terms and conditions on any other documentation or medium shall apply to the Services and by accepting the delivery of the Services, you accept that these terms and conditions shall apply to the exclusion of all others.
This contract is only available in English. No other languages will apply to this contract.
When using the Services you also agree to be legally bound by:
Where you have signed a Services Agreement with us, and anything in that Services Agreement conflicts with these terms and conditions, the Services Agreement will take priority to the extent of the conflict. Where you have not signed a Services Agreement, these terms and conditions govern your subscription to and use of the Services.
Our Privacy Policy is available on our website.
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
You shall not use our website or our Services to access, store, distribute or transmit any material during the course of your use of the website or the Services that:
and we reserve the right, without liability or prejudice to our other rights, to disable access to any material that breaches the provisions of this clause.
When you create an organisation account we may offer you a free trial of the Services. The trial period is 14 days from the date your account is created, unless we state a different period to you at the time of signing up. No payment card is required to start a trial.
A free trial includes a limited allowance of transcription minutes, and certain features of the Services are not available during a trial. The allowance and the excluded features are described on the website and in your account at the time you sign up, and we may change them for future trials.
At the end of the trial period, unless you have subscribed to a paid plan, your access to the Services will be restricted as set out in the section headed "Restricted access". In summary, you will no longer be able to upload new recordings, generate new transcriptions, scores or coaching output, or change your organisation's configuration, but you will continue to be able to view and export the data already in your account.
Free trials are offered on a per-organisation basis and are limited to one trial per organisation. We may vary, suspend or withdraw free trials at any time, and we may decline to offer a trial or end a trial early where we reasonably believe the trial is being misused, including where multiple accounts are created to obtain repeated trials.
The fees for each paid plan are those displayed on the website or in your account at the time you subscribe, or as otherwise agreed with you in a Services Agreement. All fees are stated in pounds sterling.
Rumlin Limited is not currently registered for VAT, and no VAT is charged on our fees. If we become registered for VAT, VAT will be charged on our fees at the applicable rate from the date our registration takes effect, in addition to the fees stated, and we will notify you by email before that change takes effect.
Paid plans are billed monthly in advance, on the anniversary of the date you subscribed, unless a different billing period is agreed with you. Payment is taken by our payment processor, Stripe, using the payment method you provide. By subscribing you authorise us to charge that payment method for the recurring fees and any applicable taxes until your subscription ends.
Each plan includes a monthly allowance of transcription minutes. Allowances apply to the billing period in which they arise and do not carry over to any later period. Where your organisation has used its full allowance for the billing period, further uploads will not be accepted until the next billing period begins or you move to a plan with a higher allowance. We do not charge for usage above your allowance.
We may change our fees on not less than 30 days' notice to you by email. If you do not wish to continue at the revised fees, you may cancel in accordance with the section headed "Subscription term and cancellation", and the change will not apply to any billing period for which you have already paid.
Unless a fixed term is agreed with you in a Services Agreement, paid subscriptions run from month to month and renew automatically at the end of each billing period until cancelled.
You may cancel your subscription at any time through the billing settings in your account. Cancellation takes effect at the end of the billing period in which you cancel: you will retain full access for the remainder of that period, you will not be charged again, and we do not provide refunds or credits for any unused part of a billing period.
Where a fixed term has been agreed with you, your subscription will end on the date stated in the Services Agreement unless renewed by agreement.
We may end your subscription and your access to the Services on 30 days' notice to you by email. We may end your subscription and your access immediately, without notice, where you are in material breach of these terms or the Acceptable Use Policy, or where required to do so by law. If we end your subscription other than for breach, we will refund any fees you have paid for the period after termination takes effect.
When your subscription ends for any reason, your access to the Services will be restricted as set out in the section headed "Restricted access", and your data will be dealt with as set out in the section headed "Your data after your subscription ends".
Where your free trial has ended without a paid subscription, your subscription has ended or been cancelled, or payment has not been made in accordance with the section headed "Fees and payment", we may restrict your organisation's access to the Services. This is in addition to our rights to suspend or withdraw access under the section headed "Availability".
Where access is restricted, you will not be able to upload new recordings, generate new transcriptions, scores, coaching output or theme analysis, use our API or integrations, or change your organisation's configuration. You will continue to be able to sign in, view the transcriptions, scores, coaching output and reports already in your account, and export your data, for the period described in the section headed "Your data after your subscription ends".
Where a payment has failed, we will not restrict your access until at least 7 days have passed since the failed payment, and we will contact you by email during that period. Access will be restored once payment is successfully taken.
We know that the recordings and analysis in your account matter to you, and we do not delete them the moment you stop paying.
For 90 days after your free trial ends without a paid subscription, or after your paid subscription ends, your data will remain available to view and export in your account on a restricted-access basis. We will then give you not less than 30 days' notice by email before permanently deleting your account data, during which period you will continue to be able to export it.
At the end of that notice period we will permanently delete the call recordings, transcriptions and analysis held in your account, other than any data we are required to retain by law, and any data held in routine backups, which is deleted on our normal backup cycle.
You may ask us to delete your data sooner, or to return it to you, at any time by contacting [email protected], and we will do so without undue delay.
You shall not:
The Services use artificial intelligence and automated processing to transcribe, analyse, and score call recordings uploaded to the platform. By using the Services, you acknowledge that call content will be processed by automated systems to generate transcriptions, themes, scorecards, and coaching insights. While we take care to provide accurate outputs, AI-generated results are not guaranteed to be free from error and should be reviewed by a human before any decisions are made that may materially affect individuals.
Where you upload call recordings or other content to the Services that contains personal data of third parties (including call participants), you are responsible for ensuring that you have the necessary legal basis and any required consents to process and share such recordings with Rumlin. You warrant that you have complied with all applicable data protection laws in relation to such content prior to uploading it to the Services.
In relation to such third-party content, Rumlin acts as a data processor on your behalf and you act as the data controller. In that capacity, Rumlin shall:
You authorise Rumlin to engage sub-processors for the purposes of providing the Services, including providers of transcription, AI analysis, and cloud infrastructure. A current list of sub-processors is available upon request from [email protected].
The detailed description of the Services and the functionality of the Services are set out in the Services Agreement and the documentation referenced therein. Rumlin Limited warrants and supports the description of the Services as set out in the Services Agreement.
Rumlin Limited shall have no liability for any reliance placed on any materials contained in or referenced on the Rumlin website, and except in the case of any fraud, or fraudulent misrepresentation made by Rumlin, Rumlin shall have no liability in respect of any of the Services except, and to the extent set out in the Services Agreement.
You acknowledge and agree that we and/or our licensors own all intellectual property rights in the website and the Services. Except as expressly stated in the Services Agreement, you are not granted any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of any of our intellectual property. You agree not to make any challenge to the ownership of any of our proprietary rights.
We will endeavour to keep the website and the Services available at all times, but we do not guarantee uninterrupted or error-free access. The website and Services are provided on an "as is" and "as available" basis. We reserve the right to suspend, restrict, or withdraw access to the website or any part of the Services for operational, security, or maintenance reasons without notice.
We reserve the right to modify these terms and conditions at any time. We will notify registered users of any material changes via email or through a notice on the website. Your continued use of the website or the Services following notification of any changes constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you should stop using the website and the Services.
These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
Last updated: 07/09/2026